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Shipping & Returns

Returns

We have a sixty (60) day money back guarantee and provide a one (1) year guarantee on all massage heads.

This covers any defects in material or defects in workmanship on massage heads under normal use.

To complete your return, we require a receipt or proof of purchase emailed to info@jigsawmassage.com.

 

Refunds (if applicable)

Once your return is received and inspected, the company will replace the product, at no cost, for the original purchaser at the discretion of the company.

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund after 10 business days please contact us at info@jigsawmassage.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email with your order # at  info@jigsawmassage.com

 

Shipping

To return your product, email info@jigsawmassage.com for a return authorization and return instructions.

Purchaser is responsible for shipping and handling for returned products. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.